Stagiaire Front Office

Algemene informatie

Travel is a journey. At Holiday Inn®, we help make it a joy. 

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family. 

 

About us 

Just 10 mins by car from the The Hague city centre, the brand new hotel is conveniently located opposite the Voorburg train station, close to where thoroughfares A4 (Amsterdam – The Hague), A13 (The Hague – Rotterdam) and A12 (The Hague - Utrecht) come together. 

Within walking distance explore historical Voorburg, with the Huygens' Hofwijck museum and the Herenstraat or a little further afield to visit, Royal Palace Noordeinde, Madurodam, de Pier and Scheveningen Beach. Take a drive out to close-by The Hague, Leiden, Delft or Rotterdam. 

The hotel has 125 modern air-conditioned bedrooms. Our chic, open lobby offers all-day dining, and is a great place to meet. We also proudly serve fresh barista brewed coffee and snacks 24-hours.  
 

Stay connected with high-speed Wi-Fi throughout the hotel and business services available. An ideal location to do business with two fully equipped meeting rooms. One state of the art boardroom and one full flexible meeting room with break-out area attached. Our gym offers guests the opportunity to work out whilst travelling on business or pleasure. 


What’s The Job? 

"The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent trainee, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. 


You Are Responsible For 

Being the warm and friendly welcome that kicks off a memorable guest experience. 

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone. 

Being responsible for the perfect Check in/out to welcome our guest.  

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. 

Understand and apply correct finance and hotel credit policy procedures.  

Inform and advise guest during their stay and via the Telephone and being a local concierge for your guest. 

Always know what events and activities are on the day’s schedule. 

Follow Brand Standards  

 
What We Need From You 

 
Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 

Fluent in Dutch and English, an additional foreign language is preferred 

Ability to work on your own or as part of a team  

You are a real Team player and you work organized.  

Flexibility - morning, evening or night weekend and holiday shifts are all part of the job. 


What We Offer 

 
We’ll reward all your hard work with a internship compensation of € 500,- per month, including a uniform, superb training and including duty meals and discounted hotel accommodation worldwide. 

 
What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow. And because Holiday Inn® The Hague – Voorburg belongs to the IHG® family of brands, you'll also benefit from all the opportunities that come from being part of a successful, global hospitality company with almost 6,000 hotels in over 100 countries around the world. 
 

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. 

Visit www.http://careers.ihg.com to find out more about us 

 
So is this the right job for you? Please get in touch and tell us how you could bring your individual skills 

 to Holiday Inn® The Hague - Voorburg